SinS - Abstract

Abstract Information :

Complex analytical equipment requires constant and careful maintenance, but even end-user maintenance involves risks to the installation should work be carried out incorrectly. Many factors affect an operator's ability to execute work correctly and efficiently. Detailed documentation of the procedure must be available, up to date, secure, and easy to follow. Compromise on any of these factors risks the safety of the operator and the installation. To solve this problem, we present digital ‘Workflows’, fully illustrated maintenance procedures stored in an ISO27001-compliant cloud database. Workflows provide operators with easy-to-follow maintenance processes which are always up to date and cyber secure. Relevant Workflows are digitally linked to a QR code located on the front panel of each instrument, so they are always available at point of use. Together, these innovations maximise instrument uptime via just-in-time knowledge transfer for busy operators. When Workflows are insufficient, new remote support tools to allow service engineers to see the problem and guide the operator in real time using augmented reality (AR) software. Collectively, these innovations reduce site visits, freeing up engineering resources and reducing environmental impact. Finally, engineers now use Assisted Reality (aR) headsets during site visits to document work and liaise with external knowledge partners. This ensures compliance and knowledge transfer through the organisation. Collected data remotely cross-trains service engineers, breaking down knowledge silos and building institutional resilience. This improves service outcomes and first-time fix rates.